Certificates

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer the following return policy:

Returns:

• We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• To initiate a return, please contact us via email or phone with your order number and reason for the return. We will guide you through the process.

Exemptions:

• Certain items, such as custom-made or personalized products, are not eligible for return.

• Items that are damaged, used, or altered in any way are also not eligible for return.

Refunds:

• Once we receive and inspect the returned item, we will process your refund to the original payment method. Please note that shipping fees are non-refundable.

• The processing time for refunds may take 5-7 business days, depending on your payment provider.

Exchanges:

• If you’d like to exchange an item for a different size, color, or product, please contact us, and we’ll assist you in processing the exchange.

Return Shipping:

• Customers are responsible for the cost of return shipping, unless the item received is defective or damaged.

• We recommend using a trackable shipping service for returns, as we cannot guarantee we will receive your returned item without tracking.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order with a photo of the damage. We will provide a replacement or refund, depending on availability and the nature of the issue.

If you have any further questions or need assistance with a return, feel free to reach out to us, and we’ll be happy to help!

INTERNATIONAL

Tracked international shipping via UPS (please note customs fees may apply, which are the buyer’s responsibility).

PAKISTAN

PARWANA Paper Shipping Policy – Cash on Delivery (COD)

At PARWANA Paper, we strive to provide a seamless shopping experience for our customers. Below are the details of our Cash on Delivery (COD) shipping policy:

1. Availability

• COD is available for select locations within Pakistan.

• To check if COD is available for your area, please enter your shipping details at checkout or contact our support team.

2. Order Confirmation

• All COD orders require a confirmation via phone call or email before processing.

• If we are unable to confirm the order, it may be canceled.

3. Payment Terms

• The total amount must be paid in cash to the delivery agent at the time of delivery.

• Partial payments, card payments, or digital transfers are not accepted for COD orders.

4. Shipping & Delivery

• Standard shipping timelines apply. Estimated delivery time will be provided at checkout.

• Delivery attempts will be made as per courier service policies. If the order is not received, it may be returned to us.

5. Order Cancellation & Refusal

• COD orders cannot be canceled once shipped.

• Refusing a COD order at delivery may result in restrictions on future COD purchases.

If you have any questions regarding our COD shipping policy, feel free to contact us at [your contact email/phone].

Email: info@parwanapaper.com
WhatsApp: 92 333 439 9969PARWANA Paper